This is how you book your class.
There are two ways to reserve a class: right here on the website, or with the free bsport app on your phone. Same schedule, same account, same classes — pick whichever you prefer.
Never done this before? Start with Getting your account sorted. That is where most people get stuck, and it takes no time at all.
Booking on this site.
The schedule is right there on our website. You click the class you want, log in, and your spot is set. Handy on a laptop, or if you would rather not put an app on your phone.
Go to the schedule →Booking with the app.
The bsport app is free. You see your credit at a glance, book in three taps and get a reminder when your class is coming up. Best option if you come often.
How to install it →Getting your account sorted.
Almost every question we get is about this. Read these three points calmly and you will be through it in no time.
Did you buy an Intro Offer, a class pack or a membership through this website? An account was created for you automatically, on the email address you entered at checkout.
So do not create a second account. Your classes are tied to that one email address. If you create a new account with a different address, your credit will not show up there.
You did not have to choose a password at checkout. That is not a mistake: you set it yourself. At login, choose Forgot password, enter your email address and submit.
You will get an email with a link. Click it, choose a password and confirm. Done — from now on that is how you log in. No email within a few minutes? Check your junk mail or spam.
In the app, choose Sign up, or Register in the schedule. You enter your email address and a password, then your name and date of birth. That is all.
Installing the app.
The app is called bsport — that is the system we keep our schedule in. It is free and available in both app stores. Rather search yourself? Type bsport in your app store's search bar.
The icon is a white tile with a green and dark blue b. Be careful not to install bsport Teacher by mistake — that one is for instructors.
Booking your class in the app.
At the bottom of the app there are four tabs: Home, Calendar, Bookings and Studio. The app follows your phone's language.
The second button at the bottom. Above it you will see Group classes, which is where our classes live.
The first time, you set our studio under the tab Studio: tap the pencil at the top and search for us by name. After that the app remembers it.
Per day you see which classes there are, what time they start and how many spots are left. The schedule is open 35 days ahead and you can book up to 10 minutes before the class starts.
If you still have credit, one class is deducted automatically. You get a confirmation at the bottom of the screen. If you have no credit yet, you can buy a pack or a membership right there in the app.
Under Bookings you find all your classes, split into Upcoming, Waitlisted and Completed. How many classes you have left and how long they are valid, you find in the app with your purchases.
Cancelling when you cannot make it.
Cannot make it after all? Cancel your class at least 12 hours in advance and you get it back on your pack and someone on the waitlist can still take your spot. Only a handful of people train with us at a time, so it genuinely makes a difference.
Tap the class and choose Cancel booking, then confirm. Up to 12 hours before the start it costs you nothing and the class simply returns to your pack. After that it is deducted — by then your spot sits empty too long to fill.
On a full class it says Join waitlist instead of Book now. Tap it and you are on — there is room for five people. If someone cancels you move up to a real spot automatically and get a notification about it.
You do not have to do anything further, and it only costs you a class at the moment you actually get in.
The first time you open the app it asks whether it may send you messages. Say yes. Otherwise you miss the alert that a spot has opened up — which is exactly what the waitlist is for.
Already tapped ‘no’? Go to your phone's settings, look for bsport and turn notifications on after all.
The six things it usually is.
You are probably logging in with a different email address than the one you paid with. Log out and try the address where you received the payment confirmation.
Correct, you never do. Choose ‘Forgot password’ and set it yourself. See step 1.
Then you have not selected our studio yet, or you are looking at a day we do not teach. Search for Pilates by Gladys and scroll on a day.
Usually your credit has run out or your pack has expired. Check your purchases in the app. Does the class start within ten minutes? Then booking has just closed; message Gladys, it may still work out.
The app follows your phone's language. Set your phone to English and the app follows. Everything else works exactly the same.
No problem at all — message Gladys and we will walk through it together. If need be we will simply make your first booking for you.
Gladys will walk you through it.
Send a message saying where you are stuck, ideally with a screenshot. Usually it is solved in two messages.
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